Ready Mix Concrete Dispatcher
Escondido, CA
$20-$23 /hr
Superior Ready Mix has been in business for 65+ years and weare continuing to grow! We manufacture and deliver concrete and aggregates tocontractors and homeowners throughout Southern California. Superior cares abouttheir employees – we believe you should enjoy what you do and go home to yourfamily every day. We offer a stable work environment with opportunity forgrowth.
We are seekinga highly motivated and detail-oriented individual to join our team in Escondido,CA. In this role, you will handle a high volume of calls for companiesthroughout San Diego and Riverside County, processing orders for concreteproducts and ensuring timely, accurate delivery.
responsibilites
Requirements & Qualifications
- Education: High school diploma or equivalent.
- Experience: Minimum of 1 year of customer service experience is required.
- Industry Knowledge: Previous experience in the concrete industry or an order-taking role is highly preferred.
- Language Skills: Bilingual proficiency in English and Spanish is highly preferred.
- Technical Skills: Proficiency in using Microsoft Office and order processing systems like Digital Fleet and Integra.
- Core Abilities: * Ability to multitask and prioritize heavy workloads in a fast-paced environment.
- Strong attention to detail and high accuracy in data entry.
- Excellent communication and interpersonal skills.
- Interest in pursuing growth within the company and a willingness to take on tasks in other departments.
Schedule & Benefit
- Job Type: Full-time.
- Schedule: Day shift, Monday through Friday, with a requirement for flexible hours, overtime, and rotating weekends.
- Benefits Package:
- Comprehensive health, dental, and vision coverage.
- Life insurance.
- 401(k) retirement plans.
- Paid Time Off (PTO), including holiday and sick days.
REquirements
Key Responsibilities
- Order Management: Answer a heavy intake of customer phone calls and emails to request and process concrete orders.
- Data Entry: Accurately enter customer orders into computer systems, including Microsoft Office, Digital Fleet, and Integra, in a timely manner.
- Financial Processing: Handle pre-authorization on credit cards for customer orders.
- Logistics Coordination: Negotiate delivery times and coordinate with the dispatch team, quality control, and office personnel to ensure the service and delivery of products.
- Customer Communication: Communicate consistently with customers regarding order status, delivery times, and any necessary changes to their orders.
- Problem Solving: Identify and resolve customer issues or complaints effectively and in a timely manner, escalating complex issues to appropriate personnel when necessary.
- Relationship Building: Ensure customer satisfaction by providing excellent service, seeking feedback for improvement, and maintaining positive customer relationships.
- Documentation: Maintain accurate records of customer orders, delivery schedules, and other relevant information.
