ADMINISTRATIVE ASSISTANT
Build Your Career. Build America’s Future.
Vulcan Materials Company is the nation’s largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it’s more than starting an exciting career – you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
We're Coming Back Together To Be Together
100% In Office
At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.
responsibilites
Experience
- Prior experience in billing, accounting, or customer support preferred; construction materials or aggregates industry experience a plus.
Interpersonal Skills
- Strong communication and collaboration skills to partner effectively with customers, sales teams, and internal departments.
- Ability to resolve disputes diplomatically while maintaining positive customer relationships.
Analytical & Organizational Skills
- Strong attention to detail and ability to manage high-volume, deadline-driven billing processes.
- Comfortable handling reconciliations, reports, and compliance requirements.
Technology Skills
- Proficiency with Microsoft Office Suite, Google systems, and business systems.
- Ability to quickly learn and adapt to new systems and tools.
REquirements
Manage Billing Process
- Lead the end-to-end billing process, ensuring accuracy and timeliness of daily billing packets and meeting all billing deadlines, including strict month-end close requirements.
- Prepare billing packets, manage billing exceptions, re-bills, and adjustments, and submit credit/rebill requests.
- Work closely with auditors by providing billing documentation and demonstrating compliance with audit controls.
Oversee Cash Sales
- Manage all aspects of cash sales, including order creation, reconciliation, and application.
- Partner with dispatch and Corporate ARS to resolve NSF payments, recover outstanding balances, and review aging reports for timely follow-up.
Handle Billing Disputes
- Serve as the primary point of contact for billing disputes, ensuring timely review, resolution, and customer communication.
- Submit approved adjustments for processing while maintaining strong customer satisfaction.
Support Pricing and Quoting
- Execute basic quoting processes by creating and managing orders for additional charges (e.g., AB219 fees).
- Provide input into pricing strategies and market intelligence efforts by sharing customer and billing insights.
Maintain Compliance and Audit Controls
- Follow established audit procedures and provide documentation for periodic auditor reviews.
- Ensure all billing activities meet compliance and control standards.
Customer Experience
- Maintain a customer-first approach in all billing, sales, and dispute resolution processes, ensuring clear communication and a high level of service.
Additional Responsibilities
- Assist with market intelligence by monitoring trends and supporting data collection.
- Collaborate across departments (sales, dispatch, ARS, corporate teams) to improve processes and resolve issues.
- Perform other duties as assigned.
